Technical Support Officer

Location: Smithfield, New South Wales
Job Type: Permanent
Salary Bonus and Stability
Specialization: Consumer Goods, Retail & Advertising
Sub Specialization: Customer Service/Call center, Field Service Engineer / Technical Support
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Contact: Aiden Szot
Reference: JO-1703-367769
+612 9431 6519
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The Company
A rare opportunity has become available to join a well-known market leader. This iconic international brand is constantly at the front of their field and has been experiencing significant growth with strong diversification. With a supportive team & quality training this is a fantastic role for a pro-active and process orientated Technical Product Support Representative.

The Role
Reporting to the Customer Experience Manager, this role will see you looking after:

  • Primary point of contact for customers - both internal and external for technical product support queries
  • Deliver high standard service and support on company products
  • Provide accurate product knowledge/pricing inquiries and stock availability
  • Provide support where necessary to the field sales representatives
  • Day to day management of orders and taking ownership of related logistics requirements
  • Where necessary processing orders, returns and credits
  • Working with the production team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
  • Handle stock availability and pricing enquirers as required.

Preferred Experience
The successful candidate will have the below experience and attributes

  • Technical product advise experience - Electronics/Equipment/Trade
  • Experience working in a products based/consumer goods environment
  • Exceptional communication and customer service skills
  • The ability to multi-task and prioritise
  • Team player who is committed to their customer service career

If you have the above experience and are looking to secure a permanent position please apply today. For any questions please call Aiden Szot on 02 9431 6519.