Software Support Engineer - C | IP Networking

Location: Sydney, New South Wales
Job Type: Permanent
Salary AU$80000.00 - AU$100000.00 per annum + Annual bonuses
Specialization: Technology, Digital & Telecommunications
Sub Specialization: Technical / Customer Support
Contact: Daryl Hubber
Reference: JO-1811-407174
+612 9431 6507
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  • Listed R&D group, regular hours, excellent career options
  • Award winning products, dominant global market share
  • C/C++, Windows, Linux, APIs, SDKs, IP Networking, Music Industry

This highly successful, award winning R&D group has a newly created position for a talented, junior to mid-level software support engineer with good C and IP networking skills. The role involves working closely with international customers (normal working hours apply), field application engineers and the local R&D team to manage, resolve and escalate product integration issues. You will become expert in a wide range of company products including various chips, modules, IP cores and associated software (embedded and high level) for world-leading digital audio and video solutions.


  • Interface with overseas field engineers and customers
  • Investigate, replicate and resolve technical product issues
  • Develop tools and scripts for problem diagnosis (C, C++, Python)
  • Escalate major bug-fixes to the engineering team
  • Provide optimal software solutions for a wide product range
  • Generate API based C code and documentation for OEM customers
  • Take ownership of issue resolution

Essential Skills:

  • Commercial C/C++ experience
  • Any two of Windows, Linux, or MacOS
  • API or SDK development
  • IP networking (DHCP, DNS, VLANs, Multicast, QoS etc.)
  • Communication protocols and interfaces such as SPI, UART, I²S and I²C
  • Some customer facing or support experience
  • Excellent problem-solving, debugging and communication skills
  • (Electronics, embedded or AV experience a bonus but not essential)

For more information on this role and to find out about similar positions, please contact Daryl Hubber on 02-9431-6507. All documents should be sent in MS Word format.

Please note that candidates who lack full work rights in Australia (i.e. citizenship, PR/long term work visa) cannot be considered for this position.