Product Support: Global Manufacturer and off the tools!

Location: Sydney, New South Wales
Job Type: Permanent
Salary Attractive salary package
Specialization: Construction, Infrastructure & Engineering
Sub Specialization: Building Services Engineering
Contact: Rameet Chowdary
Reference: JO-1805-393573

Few organisations possess the brand presence and market share that this organisation holds. As a global manufacturer of premium HVAC solutions, you will step into a highly visible and "off the tools" HVAC Support role.

KEY RESPONSIBILITIES

  • Provide technical assistance to HVAC Technicians
  • Assist dealers and other technical staff with technical support queries
  • Provide diagnostic assistance and phone support
  • Log call details and outcomes using the internal CRM system
  • Assist with the ordering of spare parts and equipment
  • Ensure all technical calls are answered in a timely, and professional manner
  • Adhere to internal standards around service delivery
  • Support the warranty staff in the assessment of warranty claims

KEY CRITERIA

  • Trade qualified
  • Strong aptitude for problem solving
  • Strong communication skills
  • Minimum 2 years HVAC support experience
  • A desire to transition into an off the tools and visible position within a national head office environment

Please follow the prompts to submit your details or contact Rameet on (02) 9431 6522 for further information.