Few organisations possess the brand presence and market share that this organisation holds. As a global manufacturer of premium HVAC solutions, you will step into a highly visible and "off the tools" HVAC Support role.

KEY RESPONSIBILITIES

• Provide technical assistance to HVAC Technicians
• Assist dealers and other technical staff with technical support queries
• Provide diagnostic assistance and phone support
• Log call details and outcomes using the internal CRM system
• Assist with the ordering of spare parts and equipment
• Ensure all technical calls are answered in a timely, and professional manner
• Adhere to internal standards around service delivery
• Support the warranty staff in the assessment of warranty claims

KEY CRITERIA

• Trade qualified
• Strong aptitude for problem solving
• Strong communication skills
• Minimum 2 years HVAC support experience
• A desire to transition into an off the tools and visible position within a national head office environment

Please follow the prompts to submit your details or contact Rameet on (02) 9431 6522 for further information.