Internal Sales / Customer Service Officer

Location: Epping, Victoria
Job Type: Permanent
Salary AU$50000.00 - AU$55000.00 per annum + super + career progression
Specialization: Supply Chain, Procurement, Logistics & Transportation
Sub Specialization: Customer Service
Contact: Stuart Alpen
Reference: JO-1906-419152
+612 9431 6518
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The Company
My client is a global logistics solutions provider with a standout brand and service across the world. Due to continuous growth and a busy time of year they are currently looking for an energetic Internal Sales / Customer Service Officer to support the Account Management team. We are looking for someone with good Excel & PowerPoint skills.

The Role

  • Manage inbound calls professionally and in a timely manner, delivering exceptional customer service;
  • Working closely with the customers to secure appropriate appointment times and the most appropriate locations for the customer;
  • Manage objections professionally and efficiently;
  • Working with the various locations to, where possible, ensure that the customers requests can be accommodated;
  • Undertake ad-hoc projects and other duties as required;
  • Reaching out to potential customers and converting into a sales opportunity; and
  • Identifying cross-selling and up-selling opportunities through conversation and appropriate questioning.

Your Experience

  • Previous experience in an inbound call taking environment is ideal however not essential;
  • Proven ability to work cohesively in a team environment;
  • Strong administration skills, high level of detail and accuracy;
  • Self-motivated and have infectious energy;
  • Excellent communication skills both written and verbal; and
  • Desire to deliver exceptional customer service and increase business opportunities with every customer interaction.

If you have any further questions, please contact Stuart Alpen on 02-9431-6518.