Internal HVAC Product Support: Global Manufacturer

Location: Sydney, New South Wales
Job Type: Permanent
Salary Attractive salary package
Specialization: Manufacturing & Industrial
Sub Specialization: HVAC
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Contact: Rameet Chowdary
Reference: JO-1804-392582
+612 9431 6522
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ORGANISATION

Our client is one of the largest manufacturers of HVAC equipment globally. As a "Fortune 500" organisation, a career with this organisation will inevitably open a world of opportunity!

Boasting a plethora of training programs, strong leadership support and an impressive track record of retaining staff - you will be given all the necessary tools to succeed.

KEY RESPONSIBILITIES

  • Provide technical assistance to HVAC Technicians
  • Assist dealers and other technical staff with technical support queries
  • Provide diagnostic assistance and phone support
  • Log call details and outcomes using the internal CRM system
  • Assist with the ordering of spare parts and equipment
  • Ensure all technical calls are answered in a timely, and professional manner
  • Adhere to internal standards around service delivery
  • Support the warranty staff in the assessment of warranty claims

KEY CRITERIA

  • Trade qualified
  • Strong aptitude for problem solving
  • Strong communication skills
  • Minimum 2 years HVAC support experience
  • A desire to transition into an off the tools and visible position within a national head office environment

Please follow the prompts to submit your details or contact Rameet on (02) 9431 6522 for further information.