Customer Service Team Leader

Location: Parramatta, New South Wales
Job Type: Permanent
Salary AU$60000 - AU$65000 per annum + super + bonus + career progression
Specialization: Consumer Goods, Retail & Advertising
Sub Specialization: Customer Service/Call center
Contact: Stuart Alpen
Reference: JO-1811-405904
+612 9431 6518
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The Company
A rare opportunity has become available to join a well-known market leader. This iconic e-commerce brand is constantly at the front of their field and has been experiencing significant growth across APAC in the last few years. With a recent re-structure they are looking to add an up and coming Customer Services Team Leader to the team.

The Role
Reporting to the Operations Manager, this role will see you looking after:

  • Drive and manage a call centre team of up to 10
  • Coach, lead, and develop staff through KPI's & structured training
  • Build internal relationships with sales and operations
  • Improve and maintain high levels of productivity & efficiency
  • Ensure customer satisfaction & retention
  • Implement and drive best practice & quality assurance in customer service
  • Drive department profitability through budgeting, forecasting, and analysis

Preferred Experience
The successful candidate will have the below experience and attributes

  • Experience working in a call centre environment - ideally sales, retail, FMCG, IT
  • Proven track record in Process Improvement, Decision Making, Managing Processes, and Achieving Targets
  • Exceptional communication and customer service skills
  • The ability to multi-task and prioritise
  • Team player who is committed to their customer service career

If you are interested, please hit APPLY today. If you have any further questions please contact Stuart Alpen on 02 9431 6518.