Our client boasts "Fortune 500" status. As a global manufacturer of engineering solutions, their products are considered market leading and of the highest quality. Based near Parramatta - this is a fantastic opportunity in which to be part of an organisation that embraces a work/life approach to employment. Due to a busy time of year they are looking for someone who can start immediately for a period of up to 4 months or maybe longer.

POSITION TITLE

Customer Service / Support

KEY OBJECTIVES

• To provide administrative and customer service support to the sales team and company customer base.
• To assist new customers with sales support.
• Provide courteous, prompt and efficient service to internal and external customers.
• Answer inquiries and provide advice on products.
• Work with clients to resolve any issues relating to product
• Process orders
• Maintain internal CRM system on all activity
• Resolve other issues relating to delivery, invoicing and logistics
• Retain clients through service excellence
• Liaise with the sales team, Internal and external customers
• Manage customer complaints when the need arises
• Administration

KEY CRITERIA

• Extensive experience satisfying a customer service and/or sales support role
• Proficiency in the use of SAP and MS Office
• Strong conflict resolution skills
• Outgoing by nature
• Outstanding communication skills (written and verbal)

Please follow the prompts to submit your details or contact Stuart Alpen directly via (02) 9431 6518.