Customer Service - SAP - Immediate Start

Location: Parramatta, New South Wales
Job Type: Temporary
Salary: AU$27 - AU$30 per hour + super
Specialization: Manufacturing & Industrial,
Sub Specialization: Customer Service/Call center,
Contact: Stuart Alpen
Reference: JO-1811-406775
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Our client boasts "Fortune 500" status. As a global manufacturer of engineering solutions, their products are considered market leading and of the highest quality. Based near Parramatta - this is a fantastic opportunity in which to be part of an organisation that embraces a work/life approach to employment. Due to a busy time of year they are looking for someone who can start immediately for a period of up to 4 months or maybe longer.

POSITION TITLE

Customer Service / Support

KEY OBJECTIVES

  • To provide administrative and customer service support to the sales team and company customer base.
  • To assist new customers with sales support.
  • Provide courteous, prompt and efficient service to internal and external customers.
  • Answer inquiries and provide advice on products.
  • Work with clients to resolve any issues relating to product
  • Process orders
  • Maintain internal CRM system on all activity
  • Resolve other issues relating to delivery, invoicing and logistics
  • Retain clients through service excellence
  • Liaise with the sales team, Internal and external customers
  • Manage customer complaints when the need arises
  • Administration

KEY CRITERIA

  • Extensive experience satisfying a customer service and/or sales support role
  • Proficiency in the use of SAP and MS Office
  • Strong conflict resolution skills
  • Outgoing by nature
  • Outstanding communication skills (written and verbal)

Please follow the prompts to submit your details or contact Stuart Alpen directly via (02) 9431 6518.