The Company
A rare opportunity has become available to join a well-known market leader. This iconic brand is constantly at the front of their field and has been experiencing significant growth. With offices close to Parramatta this is a fantastic role for a hands on and process orientated Customer Service Representative with experience in claims and warranties.

The Role
Reporting to the Customer Service Manager, this role will see you looking after:

• Primary point of contact for customers - both internal and external
• Coordinating enquiries with repairers, dealers, technicians
• Day to day management of claims & warranties and taking ownership of related logistics requirements
• Processing claims, returns and credits through SAP
• Working with the sales team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
• Meeting KPIs around calls & response times
• Handle stock availability and pricing enquirers as required.

Preferred Experience
The successful candidate will have the below experience and attributes

• Experience working within the manufacturing/industrial/consumer goods/logistics sector preferred
• Previous claims and warranties processing experience
• Experiencing within a logistics based environment where you have had to take advantage of the entire order/dispatch process
• Experience with SAP desirable
• Exceptional communication and customer service skills
• The ability to multi-task and prioritise
• Team player who is committed to their customer service career

If you have the above experience and are looking to secure a permanent position please apply today. Call Stuart Alpen on 02 9431 6518 if you have any questions.