Customer Service Representative - SAP

Location: Parramatta, New South Wales
Job Type: Contract
Salary AU$50000 - AU$55000 per annum + super
Specialization: Consumer Goods, Retail & Advertising
Sub Specialization: Customer Service/Call center
Contact: Stuart Alpen
Reference: JO-1809-402903
+612 9431 6518
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The Company
My client is a global FMCG with an expanding product base and presence around the world. Due to an extended leave & a number of large projects they are looking for an energetic Customer Services Representative to join the team for a 15 month contract. The company has built an excellent culture & an encouraging and flexible workplace.

The Role
Reporting to the Customer Service Manager, this role will see you looking after:

  • Primary point of contact for customers - both internal and external
  • Coordinating enquiries with repairers, dealers, technicians
  • Day to day management of claims & warranties and taking ownership of related logistics requirements
  • Processing claims, returns and credits through SAP
  • Working with the sales team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
  • Meeting KPIs around calls & response times
  • Handle stock availability and pricing enquirers as required.

Preferred Experience
The successful candidate will have the below experience and attributes

  • Experience working within the manufacturing/industrial/consumer goods/logistics sector preferred
  • Previous claims and warranties processing experience
  • Experiencing within a logistics based environment where you have had to take advantage of the entire order/dispatch process
  • Experience with SAP desirable
  • Exceptional communication and customer service skills
  • The ability to multi-task and prioritise
  • Team player who is committed to their customer service career

If you have the above experience and are looking to secure a long-term position please apply today. Call Stuart Alpen on 02 9431 6518 if you have any questions.