The Company
My client is a multinational 3PL with a standout brand and service across the entire globe. Due to continuous growth and a busy time of year they are currently looking for an energetic Customer Service Agent to join their freight forwarding business. Reporting to the Branch Manager this position has a strong focus on service and operational efficiency.

The Role
Your main responsibilities will include:

• Liaising with local and overseas carriers
• Cover a portfolio of clients moving cargo
• Handling of Customer specific enquiries or requirements
• Import / Export Consignment tracking and monitoring
• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.

Your Experience

• Minimum 1-2 years experience in a similar role
• Excellent written & verbal English
• Sound interpersonal and communication skills;
• We are looking for a good attitude & are happy to train the right person

If you have any further questions please contact Stuart Alpen on 02-9431-6518.