The Company
My client is a multinational 3PL with a standout brand and service across the entire globe. Due to continuous growth and a busy time of year they are currently looking for a Customer Service & Operations Officer with Import / Export experience to join their freight forwarding business. Reporting to the Branch Manager this position has a strong focus on servicing key accounts and operational efficiency.

The Role
Your main responsibilities will include:

• First point of contact from customers and agents.
• Provides customers with a cost saving up to date rates/quotation in accordance with the desired cargo movement.
• Import and Export operation for both air and sea shipment.
• Cargowise/EDI knowledge.
• Booking with Carriers, Co-loaders and Airlines.
• Shipping documents expertise, making sure that the correct documents is provided correctly.
• Cartage and road transport.
• Building strong relationship with our inter-company offices as well to our contractors.
• Making sure internal controls/systems is up to date in a timely and accurate matter.
• Providing detailed track and trace shipment status to customer.
• Responsible to provide a total logistics service for all types cargo for both sea and air shipments
• Execute other responsibility to provide customer a total logistics service.

Your Experience

• Minimum 3-5+ years experience in a similar role
• Some customer service and import/export exposure
• Sound interpersonal and communication skills;
• We are looking for a good attitude & are happy to train the right person

If you have any further questions please contact Stuart Alpen on 02-9431-6518.