Customer Service - Freight Forwarding

Location: Eastern Creek, New South Wales
Job Type: Permanent
Salary: AU$55000.00 - AU$60000.00 per annum + super + career progression
Specialization: Supply Chain, Procurement, Logistics & Transportation,
Sub Specialization: Customer Service,
Contact: Stuart Alpen
Reference: JO-1904-415623
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The Company
My client is a multinational 3PL with a standout brand and service across the entire globe. Due to continuous growth and a busy time of year they are currently looking for a Customer Service & Operations Officer with Import / Export experience to join their freight forwarding business. Reporting to the Branch Manager this position has a strong focus on servicing key accounts and operational efficiency.

The Role
Your main responsibilities will include:

  • First point of contact from customers and agents.
  • Provides customers with a cost saving up to date rates/quotation in accordance with the desired cargo movement.
  • Import and Export operation for both air and sea shipment.
  • Cargowise/EDI knowledge.
  • Booking with Carriers, Co-loaders and Airlines.
  • Shipping documents expertise, making sure that the correct documents is provided correctly.
  • Cartage and road transport.
  • Building strong relationship with our inter-company offices as well to our contractors.
  • Making sure internal controls/systems is up to date in a timely and accurate matter.
  • Providing detailed track and trace shipment status to customer.
  • Responsible to provide a total logistics service for all types cargo for both sea and air shipments
  • Execute other responsibility to provide customer a total logistics service.


Your Experience

  • Minimum 3-5+ years experience in a similar role
  • Some customer service and import/export exposure
  • Sound interpersonal and communication skills;
  • We are looking for a good attitude & are happy to train the right person


If you have any further questions please contact Stuart Alpen on 02-9431-6518.