Customer Service - Fortune 500 Company, Parramatta

Location: Sydney, New South Wales
Job Type: Permanent
Salary Attractive Salary Package
Specialization: Consumer Goods, Retail & Advertising
Sub Specialization: Customer Service/Call center
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Contact: Rameet Chowdary
Reference: JO-1805-393569
+612 9431 6522
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Our client boasts "Fortune 500" status. As a global manufacturer of engineering solutions, their products are considered market leading and of the highest quality. Based in Parramatta - this is a fantastic opportunity in which to be part of an organisation that embraces a work/life approach to employment.

POSITION TITLE

Customer Service Support

KEY OBJECTIVES

  • To provide administrative and customer service support to the sales team and company customer base.
  • Customer Service.
  • Provide courteous, prompt and efficient service to internal and external customers.
  • Answer inquiries and provide advice on products.
  • Work with clients to resolve any issues relating to product
  • Process orders
  • Maintain internal CRM system on all activity
  • Resolve other issues relating to delivery, invoicing and logistics
  • Retain clients through service excellence
  • Liaise with the sales team, Internal and external customers
  • Manage customer complaints when the need arises
  • Administration

KEY CRITERIA

  • Extensive experience satisfying a customer service and/or sales support role
  • Proficiency in the use of SAP and MS Office
  • Strong conflict resolution skills
  • Outgoing by nature
  • Outstanding communication skills (written and verbal)

Please follow the prompts to submit your details or contact Rameet directly via (02) 9431 6522.