Customer Service - Exports/Logistics

Location: Sydney, New South Wales
Job Type: Permanent
Salary + super
Specialization: Supply Chain, Procurement, Logistics & Transportation
Sub Specialization: Customer Service
Contact: Stuart Alpen
Reference: JO-1804-392295
+612 9431 6518
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The Company

My client is a multinational 3PL with a standout brand and service across the entire globe. Due to continuous growth and a busy time of year they are currently looking for an energetic Customer Service Agent to join their freight forwarding business. Reporting to the Branch Manager this position has a strong focus on service and operational efficiency.

The Role

Your main responsibilities will include:

  • Liaising with local and overseas carriers
  • Cover a portfolio of clients moving cargo
  • FCL, LCL cargo duties & Air
  • Handling of Customer specific enquiries or requirements
  • import / Export Consignment tracking and monitoring
  • Ensure all cargo is clear and all impediments are met to enable delivery
  • Build strong and lasting relationships with customers and provide second-to-none customer service
  • Take full responsibilities and end-to-end ownership of customer shipments and issues
  • Engage in constructive problem resolution and provide solutions
  • Act and communicate proactively and keep customers informed of any issues or changes in the booking

Your Experience

  • Minimum 1-2 years experience in a similar role
  • Some cartage and import/export exposure
  • Sound interpersonal and communication skills
  • We are looking for a good attitude & are happy to train the right person

If you have any further questions please contact Stuart Alpen on 02-9431-6518.