CSR - Technical Support

Location: Western Sydney, New South Wales
Job Type: Temporary
Salary: Opportunity for permanency
Specialization: Consumer Goods, Retail & Advertising,
Sub Specialization: Insurance - Sales & Marketing, Customer Service/Call center,
Contact: Aiden Szot
Reference: JO-1910-427276
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The Company
A rare opportunity has become available to join a well-known market leader. This iconic international brand is constantly at the front of their field and has been experiencing significant growth with strong diversification. With a supportive team & quality training this is a fantastic role for a pro-active and customer focused Technical Product Support Representative has arisen, initially as a contractor with a possibility of moving to a permanent basis role in early 2020.

The Role
Reporting to the Customer Experience Manager, your responsibilities will be to:

  • Primary point of contact for customers - both internal and external for technical product support queries
  • Deliver high standard service and support on company products
  • Provide accurate product knowledge/pricing inquiries and stock availability
  • Provide support where necessary to the field sales representatives
  • Day to day management of orders and taking ownership of related logistics requirements
  • Where necessary processing orders, returns and credits
  • Working with the production team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
  • Handle stock availability and pricing enquirers as required.

Preferred Experience
The successful candidate will have the below experience and attributes:

  • Technical product advise experience - Electronics/Equipment/Trade etc
  • Experience working in a products based/consumer goods environment
  • Exceptional communication and customer service skills
  • The ability to multi-task and prioritise
  • Team player who is committed to their customer service career

If you have the above experience and are looking to secure a position please apply today. For any questions please call Aiden Szot on 02 9431 6519.