The Company
My client is a multinational Freight Forwarder / 3PL with a standout brand and service across the entire globe. Due to continuous growth and a busy time of year they are currently looking for a Client Service Representative to join their freight forwarding business. Reporting to the Branch Manager this position has a strong focus on servicing key accounts and operational efficiency.
The Role
Your main responsibilities will include:
- Organising timeslots & bookings
- Liaising with local and overseas carriers
- Cover a portfolio of clients moving cargo
- FCL, LCL cargo duties Sea & Air
- Handling of Customer specific enquiries or requirements
- Keep customers informed & updated
- Import / Export Consignment tracking and monitoring
- Ensure all cargo is clear and all impediments are met to enable delivery
- Oversee container returns
- Monitor the profitability of freight & custom jobs
- Assist to clarify/compile customs entries (both sea & air)
- Using CargoWise system
Your Experience
- Minimum 3+ years experience in a similar role
- Some customer service and import/export exposure
- Sound interpersonal and communication skills;
- We are looking for a good attitude & are happy to train the right person
If you have any further questions please contact Stuart Alpen on 02-9431-6518.
